VIP Appliance Repair of Joliet

Appliance Repair Service in Joliet IL
Opening at 9:00 AM tomorrow
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Do you have a washer that needs fixing?

VIP Appliance Repair of Joliet is here to help! We specialize in appliance repair and have been doing it for over 20 years. Our technicians are experts at diagnosing the problem and fixing it quickly. They can fix any issue you might be having with your ap...

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Attention: If you need a washing machine repair, we’re the company to call.

We have technicians that are trained and certified in appliance repair for all major brands of washers. We also offer 24/7 emergency service with no extra charge for our customers. Our technicians will come out on short ...

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3rd R600a compressor replacement finished. The first I had an old stock R600a compressor that did not require reflash. The 2nd and 3rd would not accept a reflash and LG tech line was NA. Do 2020-2021 production units not require a reflash

You can trust that you will receive expert repair, honest...

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The client called us and said her dishwasher was broken. Do we diagnosed the problem and she had an error code 36 plus 371 then 36 when trying to run diagnostic mode then all UI lights flashing with 888. GE dishwasher 1 1/2 years old. Model number GDT665SMN0ES. We fixed it by replacing the UI boa...

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The client called us and said her Speed queen washer was broken. We fixed it by replacing the inner tub, balance ring, and tub cover. You can trust that you will receive expert repair, honest pricing, and outstanding customer service from VIP Appliance Repair of Joliet. Contact VIP today.


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The client called us and said her GE under counter ice machine model # ZDIS150WSSB wasn't working. This unit fills and drains, and the evap plate gets cold but it never kicks the recirc pump on to form the ice sheet. We rushed right over there and diagnosed the problem. The water level sensor by ...

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The client called us and said her ice microwave wasn't working. We rushed right over there and diagnosed the problem. You can trust that you will receive expert repair, honest pricing, and outstanding customer service from VIP Appliance Repair of Joliet. Contact VIP today.

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The client called us and said her ice machine wasn't working. We rushed right over there and diagnosed the problem. The hard water indicates the float valve stopped. We used a bottle of the proper cleaner and did a pm maintenance. It also needed a breaker bearing and a water seal. You can trust t...

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4 months ago
I have nothing but great things to say about these guys. Not only did they answer the phone right away but they came out the same day and repaired my stove. They were very friendly and personable, professional and work very quickly. The best part was they were very fairly priced. If you are looking for an honest and reputable company then call VIP appliance repair in Joliet now! I highly recommend them!
- Nate m
a week ago
VIP Appliance Repair Joliet diagnosed the refrigerator problem and repaired it in the same visit. With the oven, they ordered the part and were back within days to replace it. Professional, affordable, and courteous service. Highly recommend them if you're in the Joliet area.
- Alex K
a day ago
VIP Appliance Repair Joliet saved the day! The washer is now running smoothly. I called up this company because my normal repairman said it would take weeks to fix, but VIP sent someone out right away and fixed a problem that had been bothering me for months in less than an hour. Thank you, guys!
- Alan W

Small Appliance Repair Service

Choose the Best Appliance Repair Service

Finding a trustworthy, reliable, and affordable appliance repair service in the Joliet Illinois area can seem like an impossible task. There are lots of options and it can be hard to choose which one is right for you. Fortunately, there are a few things that can help you find the best appliance repair specialists for your needs. 

First, Don’t Rush the Process

It can feel like an emergency any time one of your major appliances stops working, especially if the broken device is your refrigerator or freezer.A full freezer can keep your food safe for up to 48 hours after losing power, so if your freezer stops working, you have a little time. While a full refrigerator can only maintain food-safe temperatures for four hours, the risk of ineffective or overpriced repairs may make it worth taking the time to find the right servicer. 

Ask People You Know for Referrals

Friends, family, neighbors, and coworkers can be a goldmine when it comes to finding a good local home appliance repair technician. They can share their experience with the companies they used, and give their honest, unbiased opinion. When asking for referrals, it’s a good idea to have some questions prepared:

    • How long did it take to get a technician out for service?
    • Did the technician give an estimate before starting the service?
    • Was the technician clean and professional?
    • Were they happy with the repair?
    • Did they feel the cost was fair and affordable?
    • Would they call the same provider again for service if needed?

Call the Experts

By experts, we mean local realtors and people that work in the realty industry. Many realtors have appliance repair companies on retainer to help get houses ready for sale. A local realtor should know the most affordable and reliable repair service providers. 

Check Online for Reviews

Reviews are a powerful indicator of what you can expect when you hire an appliance repair company. Every company makes promises on its website. The experiences of other customers can help you determine if the company keeps those promises. A company with a lot of bad reviews is usually not a good investment. 

But, Keep in Mind That Not All Review Listings Are Created Equal

When checking a site where users can post reviews, the top results aren’t always the best companies. Sites like Yellow Pages and Yelp present paid advertisers at the top even if they don’t have the best reviews. Fortunately, these sites must notify the user if a listing is a paid ad.This doesn’t mean you should avoid companies that have paid ads on directory sites like Yelp and YP. Companies often have to advertise to let people know their services exist. However, it is important to look for the ad symbol and evaluate companies based on their reviews, not their rank on the site.Google and Angie’s List are also great sources for customer reviews. 

Also, Look at How the Company Responds to Bad Reviews

Everyone has an off day sometimes. That’s true for companies too. It is impossible to please everyone all the time. If a company has a few bad reviews mixed in with a lot of good reviews, they may still be a good choice. The most important factor is how the company responds to the poor review.

Even if it’s sometimes funny, when a company leaves a rude response to a bad review, it gives clues that the organization cares more about getting the last word than taking care of their customers. If the company apologizes and offers to rectify the issue, it shows a willingness to work with their clients, even in intense situations. 

Be Wary of Flat Rate Appliance Repair Companies

Almost every company that offers “flat rate” repairs puts an asterisk by “flat rate.” That’s because it’s not possible to estimate the cost of repairs without first evaluating the issue. The fine print on these deals is that you may be charged more for service depending on the issue this can give you an unrealistic expectation of what you’ll have to pay, making it difficult to budget appropriately.

Some of these companies charge you their “flat rate,” even if they couldn’t complete the repair. A better choice is a company that offers a solid estimate after diagnosing the problem with your appliance. This will give you a fair expectation of what you’ll have to pay. 

Consider Using a Local Service Versus a Large Chain

When you want fast, personal service, it is often easier to get from a small or local appliance repair company instead of a large chain. Research from Consumer Reports showed that customers that chose independent providers were happier and more satisfied than those that went with the manufacturer or retail services. Data from consumer reports also shows that independent shops do a better job of repairing appliances correctly the first time.

Several factors contribute to these statistics.
  • Local companies tend to employ local technicians who live in communities where they work. Their personal and professional reputation is on the line when they do their job, so they’re more likely to be fully committed.
  • Independent appliance repair companies are usually privately owned. This gives them the flexibility to do whatever they can to help their customer where the big chains may be forced to follow corporate guidelines when completing service.
  • Large companies rely on volume and brand recognition to make money. Smaller companies depend entirely on their reputation, so they will be much more motivated to go the extra mile to please their customer.

Shop Around

The treatment you get when you call a company will give you a good indication of what kind of service you can expect when they’re in your home. Do they answer the phone right away without leaving you on hold? Do they answer all of your questions patiently? Are they understanding if you say you’ll call back? All of these are indicators of a company that takes customer service seriously. 

Questions to Ask When Calling for Appliance Repair

Most repair services will have questions for you regarding the issue with your appliance, but it is essential to ask a few key questions of your own.

  • Do you take (preferred form of payment)?
    • Most companies won’t ask you to pay until they have completed the service. It can be awkward if you don’t have the form of payment they accept.
    • It is also a good idea to ask if the company takes credit cards even if you plan on paying with cash. If a company only accepts cash, it may indicate a company that is not legitimate because credit card payments can be tracked.
  • Are your technicians licensed and insured?
    • This is important because insurance is important if something goes wrong or the technician gets hurt while in your home.
  • Is your work guaranteed?
    • Make sure there is a warranty on both parts and labor. If your appliance breaks a few days after the repair, it’s important to know you can count on the company to fix the issue again without any additional charges.
  • How long will it take to get an appointment?
    • Sometimes you indeed have to wait for good service, but you shouldn’t have to wait a week. If the company can’t send a tech out within a day or so of your request, consider moving on. Many companies offer same-day appointments.
  • Do you charge extra for after hour appointments?
    • It would be nice if appliances only broke down during standard business hours, but in reality, they’re far more likely to malfunction when they’re being used. Some companies in the business of appliance repair know this and take advantage of customers by over-charging for appointments that aren’t during regular business hours. It’s better to choose a company that charges reasonable prices regardless of the appointment time.
  • How long are your service windows?
    • If you’re given a four, six, or eight-hour service window, consider calling a different repair company. It is unreasonable to have to wait at home for hours for someone to repair your appliance.

Don’t be afraid to ask for more information or time to make your decision

Finding an appliance repair company that you trust and feel comfortable with can take some time. The best choice will always be the company that makes you feel as though you are valued as a customer.  

Joliet Appliance Repair Contractor Servicing Joliet and Will County

Joliet IL
Crest Hill IL
Fairmont City
Ingalls Park
Preston Heights
Crystal Lawns

If you're looking to buy small appliances we encourage you to use these resources.

Barton Carroll's Appliance Store in Joliet IL

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  • (815) 240-2070

Business Hours

Mon:9:00 AM – 5:00 PM
Tue:9:00 AM – 5:00 PM
Wed:9:00 AM – 5:00 PM
Thu:9:00 AM – 5:00 PM
Fri:9:00 AM – 5:00 PM
Sat:9:00 AM – 5:00 PM
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